COMPLAINTS AND APPEALS POLICY

Introduction

The Journal of Multidisciplinary Business Research (JMBR) is dedicated to upholding transparency, fairness, and accountability within its editorial processes. To ensure these standards are met, JMBR will introduce a comprehensive Complaints and Appeals Policy designed to address any concerns or disputes effectively.

Transparency

JMBR will prioritize the accessibility of its Complaints and Appeals Policy, ensuring it is readily available on the journal's website and featured prominently in all relevant submission guidelines and publication materials. This approach will empower authors, reviewers, editors, and stakeholders to easily locate and refer to the policy for guidance on raising concerns or appealing editorial decisions.

Defined Procedures

Individuals seeking to submit complaints or appeals will follow clearly outlined procedures, including sending written complaints or appeals directly to the editor of JMBR. Contact details for the editor, including full name, email address, and telephone number, will be provided for this purpose, ensuring direct and efficient communication. Additionally, detailed instructions will be provided on how to outline the nature of the concern and provide any relevant supporting documentation.

Confidentiality

All complaints and appeals received by JMBR will be handled with the utmost confidentiality to protect the privacy of those involved. Information related to complaints and appeals will be shared only with individuals directly engaged in the resolution process, ensuring confidentiality is maintained throughout.

Impartiality and Independence

JMBR will maintain a commitment to impartial and independent review processes for complaints and appeals. In cases where conflicts of interest may arise, an independent committee or external mediator will be engaged to ensure fairness and unbiased decision-making.

Timeliness

Upon receipt of complaints and appeals, JMBR will promptly acknowledge their receipt and provide regular updates on the progress of investigations or reviews. Efforts will be made to address issues in a timely manner, ensuring that concerns are handled promptly and efficiently.

Communication

Throughout the complaint or appeal process, JMBR will maintain open and transparent communication with all parties involved. Clear explanations for editorial decisions or actions taken will be provided, fostering understanding and trust among stakeholders.

Documentation and Record-Keeping

JMBR will maintain detailed records of all complaints, appeals, and related correspondence. This documentation will include comprehensive records of the steps taken to investigate and address each issue, as well as the outcomes of any resolutions or decisions reached.

Review and Evaluation

JMBR will conduct regular reviews and evaluations of its Complaints and Appeals Policy to ensure its effectiveness. Stakeholder feedback will be actively solicited to identify areas for improvement, and the policy will be adjusted as necessary to address emerging issues or changes in editorial practices.

Through the implementation of these procedures, JMBR is committed to upholding principles of transparency, fairness, and accountability in addressing complaints and appeals within its editorial processes.